The IAG has a Complaints Procedure in place to ensure that you receive a quality service when you use the Service. You can complain either formally or informally, using the procedures outlined under this heading.

• Information
  This page tells you how to complain about the service you receive, either informally or by using the formal complaints process.
• Formal Complaint
  You can complain formally about the Service either by filling in a Complaints Form, telephoning the Service, meeting us face-to-face or by writing a letter.
• Informal Complaint
  If you prefer us to deal with your complaint outside of the complaints process, we will work with you to achieve the best results.
• Standards
  We will give you written information that explains how to complain and the process involved. (See section on Useful Names and Contacts)
• Contacts
  This section will tell you who to contact to make either a formal or informal complaint